Privacy Policy

Information you provide directly

When you create an account, subscribe, or contact us, we may collect your name, email address, and payment information. Payment data is processed by our third-party payment processors and we do not store your full card details.

Information collected automatically

When you use our Services, we automatically collect certain data including device identifiers, IP address, operating system, app usage patterns, session duration, and the sessions you listen to. We use Amplitude, a product analytics service, to collect and analyze this behavioral data. This data helps us improve the product and personalize your experience. Amplitude's processing of data is governed by their privacy policy at amplitude.com/privacy.

Email address

When you submit your email through our website (such as our waitlist, offer, or contact forms), that address is processed and stored via Resend, our email service provider. Resend's privacy policy is available at resend.com/legal/privacy-policy.

Cookies and tracking technologies

Our website uses cookies and similar tracking technologies to analyze traffic and remember your preferences. Analytics tracking (Amplitude) is only activated after you provide explicit cookie consent via our consent banner. You can control cookie settings at any time through your browser or our cookie preference center.

We use the information we collect to provide, maintain, and improve our Services; process transactions and send related information; send you technical notices and support messages; respond to your comments and questions; send marketing communications (where permitted by law); and monitor usage patterns to enhance the user experience.

We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our Services, including: Amplitude (product analytics), Resend (email delivery), and payment processors. Each provider is contractually required to handle your data securely and only for the purposes for which it was shared. We may also disclose your information when required by law or to protect the rights and safety of WellAudio and its users.

We retain your personal information for as long as your account is active or as needed to provide you our Services. You may request deletion of your account and associated data at any time by contacting us at hello@wellaudio.com.

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it promptly.

Depending on your location, you may have certain rights regarding your personal data, including the right to access, correct, or delete your data, object to or restrict certain processing, and data portability. To exercise these rights, please contact us at hello@wellaudio.com.

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of the Services after changes constitutes acceptance of the revised policy.

If you have questions or concerns about this Privacy Policy, please contact us at hello@wellaudio.com or write to us at WellAudio LLC.